1. No automatic renewal
Subscriptions are for a fixed period and do not renew automatically. Nothing further is charged unless you choose to renew from My subscription. You therefore never need to cancel to avoid a future charge.
2. Cancelling
You can ask us to cancel a subscription at any time by writing to info@abab.org.in from your registered e-mail address, or through the contact page, quoting the invoice number. A renewal you made yourself and have not paid can be withdrawn directly on My subscription.
3. Refunds
| Situation | Refund |
|---|---|
| First subscription, cancelled within 7 days of payment, and no client or audit has been created in that time | Full refund |
| Renewal cancelled before its period starts | Full refund |
| Duplicate or excess payment for the same invoice | Full refund of the duplicate / excess |
| We are unable to provide the Portal for a substantial part of a paid period through our fault | Pro-rata refund for the period affected |
| Any other cancellation during a paid period | No refund for the current period; access continues until its end |
Subscriptions cannot be transferred to another person.
4. How refunds are made
- Every refund is documented with a GST credit note against the original tax invoice; the GST charged is reversed in proportion.
- Refunds go back to the original payment method: online payments to the same card, UPI or bank account through our payment gateway; offline payments by bank transfer to the account you name.
- We process approved refunds within 7 working days. Your bank or card issuer may take a further 5–10 working days to show the credit.
5. Failed or disputed payments
If money left your account but the invoice still shows unpaid, do not pay again: send us the payment reference and we will match or refund it.
6. Contact and grievances
info@abab.org.in · 9892024202. Grievance Officer: [Grievance Officer — set in Administration], info@abab.org.in — we acknowledge within 48 hours and resolve within one month.